Terms of Service

Wellday Health LLC ("Wellday," "we," "us," "our") is a Missouri limited liability company. We operate the Wellday platform — wellday.health, our mobile applications, and the services described below (the "Services").

These Terms apply alongside our Privacy Policy, Telehealth Informed Consent, Billing & Refund Policy, and other policies linked from the Services.

By using the Services, you agree to these Terms. If you don't agree, don't use the Services.

What Wellday does:

• Connects you with a licensed clinician who reviews your intake online
• Connects you with a licensed clinician for a paid clinical consultation
• Provides a treatment recommendation confirmed by your clinician
• Coordinates fulfillment of any prescriptions written by your clinician
• Coordinates ongoing care, check-ins, and adjustments with your clinician
• Helps you navigate insurance, prior authorization, and manufacturer savings programs

What Wellday does not do:

• Wellday is not a medical practice and does not provide medical care.
• Wellday does not employ the clinicians who provide your care. Clinicians practice through Wellday Medical Affiliates — the licensed clinicians and clinical entities that contract with Wellday to provide medical care to patients on the Wellday platform — and are independent professionals responsible for their own clinical decisions.
• Wellday does not control or interfere with your clinician's clinical judgment.
• Wellday is not a pharmacy.
• Wellday does not bill insurance for our services.

Wellday does not provide medical advice, diagnoses, or treatment recommendations. All clinical decisions are made by licensed clinicians based on their independent clinical judgment.

To use the Services, you must be at least 18 years of age, live in the United States in a state where Wellday operates, have legal capacity to enter into these Terms, have a device with internet access to complete your intake and receive communications from your clinician, and provide accurate information about yourself and your health.

To use most Services you'll need an account. You agree to:

• Provide accurate, current, complete information
• Keep your credentials confidential
• Update your information when it changes
• Notify Wellday immediately if you discover unauthorized access at security@welldayhealth.com
• Not share your account or use someone else's

You're responsible for what happens under your account.

The clinicians who provide your care are licensed healthcare professionals practicing through Wellday Medical Affiliates. Your clinician-patient relationship is with the clinician and the affiliated practice, not with Wellday.

Your clinician decides:

• Whether you are a candidate for treatment through the platform
• What treatment, if any, is appropriate
• What medications, if any, to prescribe
• How and when to follow up
• Whether to refer you to in-person care

Wellday does not tell clinicians what to prescribe, override clinical decisions, practice medicine, or provide medical advice through customer support, the website, or our digital guide Nora.

If a clinician determines that the Wellday platform is not appropriate for your condition, you'll be notified and, where appropriate, directed toward in-person care. Because the consultation fee pays for the clinical review itself, it is not refunded once that review has taken place — see our Billing & Refund Policy.

Use of the Services involves telehealth — healthcare delivered using electronic communications between you and a clinician in a different physical location.

By using the Services, you confirm that you have read and agreed to our Telehealth Informed Consent, which describes the benefits, risks, and limitations of telehealth.

Telehealth is not a substitute for emergency care. If you are experiencing a medical emergency, call 911.

Consultation fee: You pay a consultation fee at checkout each time you request a consultation — your initial visit and any future or renewal consultation. The amount is shown to you before you pay. It covers your clinician's review of your intake and their treatment recommendation.

Medication: Medication is never charged at checkout. If your clinician prescribes medication, you are charged only after the prescription is written, and it then bills on a recurring per-fill cycle until you cancel. The price and the billing cycle are disclosed at checkout. By requesting medication, you authorize Wellday to charge your payment method for each fill on that cycle until you cancel.

Pricing changes: We may update pricing with reasonable advance notice. Current prices are disclosed at checkout, and you can decline or cancel before a change takes effect.

Cancellation: Cancel anytime through your patient portal or by email to support@welldayhealth.com. No advance notice required. No cancellation fee. Cancelling stops future medication charges.

What happens to your prescriptions when you cancel: Wellday stops billing future fills, scheduling refill coordination, renewing prior authorizations, and providing ongoing care. Any prescription already filled or on file remains available according to your pharmacy's policies. Your clinician will not write new prescriptions or adjust existing ones after cancellation.

For full terms, see our Billing & Refund Policy.

Some costs are paid to providers other than Wellday:

• Lab tests or imaging, if your clinician orders them
• In-person care, if your clinician refers you elsewhere (for example, procedures administered in a clinic)

You agree to provide accurate health information, update it as it changes, use the Services for personal non-commercial use, conduct telehealth consultations privately, comply with all applicable laws, and not misuse the Services for fraud or to harm the platform or other users.

See our Privacy Policy.

Wellday owns all rights to the Services, including the website, app, content, branding, and underlying technology. You receive a personal, limited, revocable, non-transferable license to use the Services for non-commercial use. You may not copy, modify, distribute, or create derivative works without our written permission.

We don't guarantee that the Services will be uninterrupted or error-free. We don't guarantee specific medical outcomes. Migraine treatment varies by individual.

This limitation does not apply to liability that cannot be limited under applicable law.

You agree to indemnify and hold Wellday and its affiliates harmless from any claims, damages, or expenses (including reasonable attorney fees) arising from your violation of these Terms or your misuse of the Services.

The arbitration will be administered by JAMS or AAA under their applicable rules. The arbitrator's decision will be final and binding.

Exceptions: Either party may bring an action in small claims court, or seek injunctive relief in court for intellectual property infringement or unauthorized access.

Opt-out: If you don't want to be bound by arbitration, send written notice to legal@welldayhealth.com within 30 days of first accepting these Terms with your name and a statement that you are opting out.

These Terms are governed by Missouri law. Disputes not subject to arbitration must be brought in federal or state courts in Jackson County, Missouri.

You may terminate your account anytime by cancelling any ongoing billing and emailing privacy@welldayhealth.com to request closure.

We may suspend or terminate your account if you violate these Terms, misuse the Services, or pose a safety risk. Sections that should reasonably survive termination — arbitration, limitation of liability, indemnification, intellectual property, and governing law — continue to apply.

We may update these Terms. Continued use means acceptance.

These Terms (with the Privacy Policy, Telehealth Consent, and Billing & Refund Policy) are the entire agreement between you and Wellday. If any part is unenforceable, the rest remains in effect. Wellday Medical Affiliates are third-party beneficiaries of provisions that protect them.

legal@welldayhealth.com