Patient Rights
Patient Bill of Rights
The commitments we make to every person who entrusts us with their care.
The short version
At Wellday, we believe being a patient should be a relationship of respect, transparency, and partnership. This Patient Bill of Rights describes the commitments we make to every person who entrusts us with their care.
These rights apply to everyone using Wellday, regardless of background, identity, or circumstance.
This summary doesn’t replace the full Patient Bill of Rights below. If anything seems to conflict, the full policy controls.
I
You have the right to respectful care.
Treatment with dignity and respect, free from discrimination based on race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, marital status, language preference, or any other characteristic.
II
You have the right to know who's caring for you.
The name and credentials of the clinician providing your care. The fact that clinicians on the Wellday platform practice through Wellday Medical Affiliates. That Wellday is a technology platform, not the medical provider. Who at Wellday handles your care coordination and how to reach them.
III
You have the right to clear information.
Your migraine condition explained in language you understand. Treatment options, including alternatives. The benefits, risks, and reasonable expectations for any recommended treatment. What your treatment costs, before you commit. How Wellday Care works, what's included, what's not.
If something doesn't make sense, ask. We'll explain it again, more clearly.
IV
You have the right to make decisions about your care.
Accept or refuse any recommended treatment. Get a second opinion. Change your mind. Discontinue treatment when you choose.
Your clinician's job is to recommend; your job is to decide.
V
You have the right to privacy and confidentiality.
Your health information kept confidential, in accordance with HIPAA and applicable law (your information is protected by HIPAA when handled by Wellday Medical Affiliates, who are covered entities; Wellday operates as a Business Associate). Knowing who has access to your records and why. Private conversations with your care team.
See our Privacy Policy and Notice of Privacy Practices.
VI
You have the right to access your records.
Request and receive a copy of your medical records. Request corrections. Receive an accounting of certain disclosures. Have your records sent to another provider, free of charge, when you change care.
VII
You have the right to honest communication.
Honest assessments of your condition. Being told if Wellday isn't the right fit. Being told if a treatment isn't working. Straight answers about cost, timing, and expectations.
We don't oversell, hedge unnecessarily, or hide information.
VIII
You have the right to easy support.
Reach our care team through messaging, email, or our digital guide Nora. Get responses within reasonable timeframes. Talk to a human when you need to. Cancel your subscription anytime, through any channel, with no fees.
IX
You have the right to file complaints.
Complain if you've been mistreated, denied appropriate care, or had your privacy violated. File complaints with us at support@welldayhealth.com or privacy@welldayhealth.com without retaliation. File complaints with regulators, including state medical boards and the U.S. Department of Health and Human Services.
X
You have the right to safe care.
Care that meets professional standards. Clinicians who hold valid licenses in your state. Treatments based on evidence and clinical judgment, not on what's most profitable. Honest disclosure of side effects and risks.
XI
You have the right to be heard.
If something isn't working, we want to know. The Wellday platform exists because of feedback like yours. We will listen, respond, and improve.
XII
Contact us
support@welldayhealth.com — for service or experience concerns privacy@welldayhealth.com — for privacy concerns For HIPAA complaints, U.S. Department of Health and Human Services Office for Civil Rights at 1-877-696-6775
Questions about this policy?
We’re here to help.
Send us a note or chat with Nora. She can help with questions about this policy.