Consent to Telehealth Services

Telehealth is the delivery of healthcare services using electronic communications — secure messaging and online forms — between you and a licensed clinician in a different physical location.

For Wellday, telehealth means a licensed clinician reviews your intake and communicates with you asynchronously online — there is no live video or phone visit. It also includes electronic coordination with pharmacies to fulfill your prescription.

The clinician providing your care is licensed in the state where you are located and practices through Wellday Medical Affiliates.

Faster access to care · Ongoing messaging with your clinician

No physical examination. Your clinician cannot perform a hands-on exam and relies on the information you provide. Some conditions can't be fully evaluated through telehealth.

Information dependency. Care quality depends on the accuracy of what you share. Incomplete information may lead to incorrect assessments or missed diagnoses.

Technology limitations. Internet connections and software can fail.

Privacy considerations. Even with HIPAA-compliant technology, electronic communications carry risks. You're responsible for conducting telehealth in private locations.

Data security. No electronic system is perfectly secure. There's some risk of unauthorized access.

Not appropriate for all conditions. Your clinician may decide your condition needs in-person evaluation and refer you accordingly.

Not for emergencies. If you're experiencing a medical emergency, call 911.

Communication delays. Messages may not be answered immediately. Don't use the platform for urgent concerns.

You can choose in-person care with your primary care provider, a neurologist or headache specialist, an urgent care or emergency room, or other telehealth providers. You can discuss alternatives with your clinician anytime.

You have the right to:

• Withdraw this Consent anytime in writing by emailing privacy@welldayhealth.com
• Refuse telehealth services anytime without affecting other care
• Access your medical records related to telehealth encounters
• Withdraw your consent to telehealth care at any point
• Be told the identity, credentials, and location of your clinician
• Receive a copy of this Consent

Your telehealth consultations are conducted using HIPAA-compliant technology. Your health information is handled by Wellday Medical Affiliates as covered entities under HIPAA, and is protected accordingly. Wellday operates as a Business Associate when handling health information on their behalf. See our Privacy Policy for details.

You agree to keep your account credentials secure and not share access to your communications with your clinician.

Wellday's services are direct-pay and not billed to insurance. The consultation fee — shown to you at checkout — covers your clinician's online review of your intake and their treatment recommendation. It is non-refundable once that review has taken place, and it applies again for any future or renewal consultation. If medication is prescribed, it is charged only after the prescription is written and then bills on a recurring cycle until you cancel. See our Billing & Refund Policy.

By using Wellday's telehealth services, I confirm:

• I have read and understand this Consent
• I understand the benefits, risks, and limitations of telehealth
• I consent to receiving healthcare services through telehealth on the Wellday platform
• I understand I can withdraw consent anytime
• I understand telehealth is not a substitute for emergency care
• I authorize my clinician to share information about my care with other providers as needed
• I am at least 18 years of age and located in a U.S. state where Wellday operates
• The information I provide is accurate to the best of my knowledge

privacy@welldayhealth.com